About SunONE SunONE is highly aspiring organization in the field of information technology, with clients, in the Projects & Engineering, Healthcare, Education, Process Manufacturing, Manufacturing and Publications sectors as well as the growing enterprise & mid-market commercial space in India and outside. With our believe in merit and integrity, SunONE has delivered complex projects and created benchmark products. In our high pace environment, we focus on empowerment and grooming individuals to grow along with organization. SunONE is powered by strong leadership & advisory team who worked with fortune organizations and comes from country’s best respected educational institutes. SunONE is awarded as ‘Best Technology Startup SCM’ by prestigious institute IIMM. Also, It’s product is recognized under NASSCOM 10k program.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases