"Essential Oracle DBA Skills Include: Experience on handling production oracle databases in Unix environment Work experience in 24 X 7 environments. [Minimum 4years] Knowledge on 11gR2, 11g 10g,9i and 8i database creations and software binaries installations in Unix environment . Experience in analysis of data tablespace, TEMP, UNDO tablespace growth. Knowledge on performance tuning of database Knowledge on Exports, Imports, Datapump, Rman. Hands on experience on cloning of databases. Hands on experience on databases restorations and recoveries. Knowledge on RAC. Hands on experience on CPU patching and upgrades. Good knowledge on user account maintenance. Hands on experience on Statspack, AWR report analysis. Knowledge on shell script script. Oracle RAC Experience and troubleshooting Data guard, Streams, Golden Gate Experience Knowledge of Oracle Database Appliance
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases