The Oracle Applications DBA will be responsible for the overall management and maintenance of Oracle EBS R12.2 applications & database, and other non-ERP Oracle databases.
The DBA will provide technical and operational DBA support for the day to day operations on ERP oracle database, ERP applications, and non-ERP Oracle databases for data warehouse and other applications.
The DBA will partner with technical, functional, development and business groups to ensure that database performance standards adhere to enterprise service level agreements
Support the install, configuration, and upgrade Oracle eBusiness Suite (eBS) applications version 12.2
Manage Oracle ASM and RAC, Oracle Active Data Guard, RMAN backup/recovery, Enterprise Manager Cloud Control 12c.
Manage databases on Exadata
Ensure the appropriate patches are applied to Development, Test and Training environments using adop and opatch.
Oracle ERP DB and application cloning/refresh, installation, configuration, patching, upgrades on AIX and Linux.
Manage Shared application tier environment.
Design and implement Backup and recovery policies and procedures
Assist with System Monitoring and Tuning
Work on projects as needed in close coordination with Architects, PMs, Application architects, Development teams etc.
Advanced knowledge of Database Administration of large databases, Oracle E-business Suite R12 application and technology stack in a multi-tier environment.
Advise program leadership on Capacity Planning and management
Support database issues in production, including on-call support as and when needed
Support application development and performance test teams on database related issues
Strong shell, sql, pl/sql scripting skills will be an added advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases