Minimum 4 yrs of experience as an Oracle Database DBA. Basic UNIX/Windows Administration skills
Minimum of 3.5 yrs of exp in IBM DB2 Administration.
Candidate should have experience in Oracle 10g, 11g and 12c and manage all the DBA activities. Candidate should have experience in Oracle application server 10g, 11g and 12c. Candidate should have experience in WebLogic server 11g, 12c. Candidate should independently handle patch deployment process and release management. Candidate should able to troubleshoot and resolve any issue in the Oracle database. Experience in handling complex database recovery scenarios Experience in troubleshooting various installation and patching issues. Ability to work under pressure - quick thinking and remaining calm during stressful situations. Cloud experience is a plus. Appetite to learn new technologies and constantly improve technical skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases