About Company (Gen-X Technologies):- ISO 9001:2008 Certified Gen-X info Technologies (www.gen-xt.com) offers a wealth of hands-on experience gained on numerous projects with a wide range of companies both large and small. The software business creates tailored solutions for: • Mortgage origination and servicing for lenders • Mortgage sourcing for intermediaries • Savings origination and online banking
It is based in London and focus on financial domain products.
We at Gen-X, a leading Product Development, software support and services organization , having offices in Gurgaon, India and partner offices in UK. We help/ manage business critical production applications to improve performance, productivity and reduce application downtime from our offshore centers thus providing overall lower implementation and running cost hence providing superior ROI. Technology as we see it is a vehicle to carry business requirement of the organization and our project teams focus on client business requirements to propose a best fit technology solution. We offer innovative software support services which are high on quality and delivery while achieving the true cost-effectiveness through offshore development and delivery centers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases