Functional Area : IT - Software Functional Role : IT Software - Application Programming / Maintenance Experience : 4 - 7years Job Location : India and Botswana Job Description : Oracle Apps technical consultant who should have worked on OAF / Oracle Forms / reports / Workflows / AME . The person will be recruited under Indian payroll and need to work from home / onsite. Most Important points and Advantages of this Position The resource is a permanent employee of RPC Data He can work from home He has to travel onsite for 1 - 6 months A perdiem of 1200 US Dollars apart from the company accommodation and transport would be provided to him. After his return from onsite he can again work from home. Resource can come from anywhere in India but should have sound knowledge and genuine experience in the given skills. Excellent verbal and written Communication skills presentation skill should be able to play an individual contributory role and also participate in a team. Should be able to plan and monitor work assignments. Should be willing to relocate to Botswana
Excellent verbal and written communication skills Customer Service Skills Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications For Technical process Basic understanding on: Computer Operating Skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases