Job Description Experience Required 4-6Yrs Technical Skills Required Hands on Oracle e Business Suite application within the Procure to Pay and Order to Cash Work stream AP AR GL FA CM OM PO INV etc Required Oracle Release 12 12 1 x or higher with a minimum of 2 unique full life cycle implementations or rollouts Extensive experience in Oracle PL SQL development Understanding of Oracle E Business Suite architecture and table structures and their usage to design efficient program . Please fill up the below details: Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Current Location:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases