HIPL has created its own domain as Gold partner of Oracle and has been developing expertise efficiently since last 20 years with an excellent customer base within USA, India and also the APAC region. Since inception HIPL has been synonymous with providing trusted and progressive Oracle EBS consulting and service solutions for several large and medium businesses across various platforms and strata. With global experience, a proficient team of engineers and experts, great resource and project management skills, wide array of IT services, HIPL is sensitive towards each client’s unique business requirements. . Our distinct solutions help our clients build a strong, more responsive and pioneering business.
Our proficiency is Niche Oracle based Expertise & Experience
Our Focus Areas: • Oracle E-Business Suite – Implementation of core ERP, Upgrade to the latest versions, Implementation of Modules and 24*7 Managed Services (post-implementation support). (16+ End to End Implementation globally). • Oracle Fusion – Fusion Expense, Financial Accounting Hub and OBIEEE • Cloud product on GST focusing on the major requirements of GST. Team already working on Beta Testing. • Our development team has built in-house products based on Oracle ApEx platform – Master Data Management (dataM) and Travel Assist • Provide installation and support services in Engineered systems – Supercluster, Exadata, Exalogic. 2014 (Partner of the year) • 24x7 managed services for Oracle Applications, Database and Engineered Systems
Along with changing trends in IT market HIPL is gaining its foothold in latest and upcoming technologies like;
• Mobility – We are engaged with various clients on building Mobile apps and is growing with great pace. • Big Data – our company has the skills for working on the complete stack of Big Data and provide the customers with efficient way of Analytics of their Business by using various open source technologies. • Internet of things (IOT) – a separate core team working on the technology to bring innovative products that could help organization in different aspects.
Our real-time experience, streamlined approach and maintaining a consistent 24 x 7 hours support service are the main crucial factors on which we maintain our standing. A growing line of customers re-enforces our expertise and reliability in bringing about a sea change in organizational efficiency.
For further details visit our site www.hipl.co.in (India office) / www.samara-tech.com (our US Office)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases