Managing end-to-end IT environment i.e. Applications and infrastructure deployed to run business operations. Responsible for Planning, budgeting and tracking the IT spend for IT operations Responsible for Governance of IT projects, operations, and regular updates to Management on status of projects. Responsible for Collaboration with internal and external partners for solutions delivery. Responsible for IT Vendor Management for solution creation, services & equipment delivery. Responsible and Lead for Departmental Audit, Reviews, DWM, Safety and Industry 4.0 (IoT) Drive. Ensuring and attending participation in all business meetings and providing status updates on current projects. Responsible for Cost optimization, cost saving drives and resource planning Incident analysis and problem management of repetitive tickets. Consultation in IT infrastructure requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases