Keywords / Skills : BPO Executive, Call Center Executive, BPO Fresher, Call Center Representative, Voice Process Executive, Tele Caller, Customer Care Executive, International Call Center, Domestic BPO, BPO Call Centre
Netstar Infotech Pvt Ltd is one of the leading BPO consultancy in Mumbai hiring for almost all the positions for all the reputed BPO's in Mumbai and across India.Netstar Infotech has been successful in placing 6000 top companies.
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BPO Executive,BPO Analyst,BPO,Call Center,Voice Process,International Call Center,Call Center Executive,BPO Call Centre,Domestic BPO,Customer Care Executive,Tele Caller,BPO Fresher,Call Center Representative,Voice Process Executive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases