Business Analyst will work as a member of our organization within a customer focused project team using different software solutions to provide expertise in the implementation and administration of various technical applications for global clients.
Note : Exposure to Banking/ Media Domain is Preferred
Years of Experience- 4-10years Location- Pune
Responsibilities â¢ â¢ Manage client communication and lead business discussions with the client â¢ Advise clients with the current and future direction of their sales performance management programs and develop a long term partnership â¢ Lead the project team and mentor employees to help them grow into successful professionals â¢ Ensure the services delivered by the company conform to what has been contractually agreed and monitor the delivery of said services against agreed schedule, quality, scope and budget â¢ Manage resource planning and address resource related performance issues â¢ Report internally on project performance (services delivery, progress, economics etc.). â¢ Design and deliver efficient solutions in order to meet changing client business needs and create repeatable standards that can be leveraged across the organization â¢ Develop training plans, coach junior members and facilitate knowledge transfer across the company â¢ Identify new business opportunities and continuously communicate with upper management â¢ Manage and execute on the account planning process â¢ Act as an advocate for team members and develop a long-term trust-based relationship with them
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases