• 4-6 years of experience in ATG product suite • Require In depth and hands on Knowledge on Personalization, Cart, Checkout and all the ecommerce modules. • Expertise in ATG commerce, Service Center and Merchandising • Require hands on experience from coding to designing ecommerce end to end website using ATG commerce. • Require good retail domain knowledge to understand business requirements. • Expert in java/j2ee with strong fundamentals • Must have worked in an ATG based ecommerce website with traffic above 1M page views on a day
If you are interested, Please share your updated resume with the following details: 1. Notice Period 2. CTC 3. Expected CTC
Thanks & Regards,
Aarti Shah Senior Executive Delivery Mobile: +91 9503838768 www.focusinfotech.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases