scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
identifying variations and potential high risk areas in securing adherence to standards and procedures
recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
developing, conducting and providing technical guidance and training in application software and operational procedures
analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Apex visas-India s Fastest Visa Provider, is a Pune based company that has endeavored since its inception in 2010 to bring a one stop solution to your visa related queries, Our services which include - Overseas Education assistance, Visitor Visa, Business Visa, FOREX, Ticketing, Tour Packages etc. A.V. Immigration & Career Consultancy Pvt. Ltd. (Apex Visas) is Pune based company that has endeavored since its inception in 2010 to bring a one stop solution to all your migration related queries. We are well known in the immigration circle for our specialized services & are praised by our clients for enriching their experience in Visa facilitation. We have a global presence with a strategic network of own and associate offices in 25 locations across the world. We are planning to extend our services to over 50 offices by the year end. The core team of Apex Visas is spearheaded by people with more than twenty years of domain expertise. They have precision knowledge in the fields of Immigration, Visa processing and other related services. To ensure prompt and hassle free services we have a team of handpicked executives who go through rigorous & in-depth training on country specific immigration and visa processing norms & rules to arm them with the requisite knowledge. Our executives have thorough knowledge & hands-on experience in dealing with immigration procedures followed by Embassies & High Commissions. Once you register you are assigned a case-officer who will guide you through the entire application process and assist you at every stage. They work in tandem with you to complete the process on time ensuring successful results. Just walk into any of our offices around the globe and you can talk to our counsellor to learn more about the country of your interest. With our tailor made solutions, you will have a flexibility to choose the right package that is both appropriate and affordable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases