The Web Chat Services Advisor Role Requires Answering Customers’ Queries On Live Chats And On The Phone; Wherein Customer Service And Satisfaction/Delight Will Be The Main Objectives.
The Role Will Also Require The Advisor To Be Good At Analyzing/Comprehending Customer Queries And Accounts, And Then Providing The Correct Resolution As Per Set Operating Procedures And Performance Matrices.
He / She Should Be Able To Deliver According To The Set Productivity And Quality Standards
Basic Knowledge Of Computers
Good Typing Skills; Net Speed Should Be At Least 25wpm
Relevant Experience Would Be Preferred (Customer Service)
Should Be Willing To Work In Rotational And Night Shifts
Excellent Communication Skills (Written And Spoken)
Arise Solution is a professionally managed consultancy firm, servicing Global IT & non-IT giants for their sourcing and infrastructure demands.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases