Partner effectively with Sales & Client relationship teams to source and selling new opportunities Partner with client leads to understand business priority and operational challenges. Develop real world solutions to resolve client business needs. Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution. Lead and supervise Operations Transformation projects based solutions Engage with Senior level stakeholders effectively in a dialogue. Develop new methodologies and assets to support Transformation projects. Work with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs.Skill Set:
3- 7 years of overall experience, with hands on experience in driving transformative consulting projects for at least 2-3 years "amp exposure to Outsourcing in a Consulting, Sales or Senior Delivery capability Exposure to US/overseas Markets Strong Consulting and project management skills and demonstrated experience in managing teams across functions and geographies Prior experience of selling, shaping client opportunities in respective industry will be added advantage
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases