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Operations Manager RCM Hyd

Keywords / Skills : Ability to operate independently in an Individual Contributor capacity with only light-touch supervision Core Hands on approach in terms of owning and executing projects and deliverables Pro-active and effective decision making skills Able to present to teams/groups of people and structure key messages and communicate points of view Promotes ways to reduce barriers to implementation. Anticipates issues and considers alternatives before presenting work or ideas to leadership Strong influencing skills, representing Sector to a wide-range of parties and mediating between local office and global priorities Demonstrates advanced communication skills: oral, written and active listening (including participating in senior leadership presentations/meetings) Develops and implements effective communication plans to keep team/organization informed on processes and change Promotes exceptional client service by being connected, responsive and insightful Creates compelling presentation content and participates in presenting materials with little guidance Demonstrates ability to convert abstract concepts into meaningful deliverables with little guidance Drives quality and effective risk management. Promotes and sustains quality and effective risk management and compliance through consistent review and improvement of deliverables  Promotes and sustains quality and effective risk management and compliance through consistent review and improvement of deliverables Takes proactive lead for ensuring compliance with EYs legal and risk obligations. Motivates and inspires others to achieve individual and organizational objectives through highly visible and effective personal interventions. Coaches and develops junior team members to progress in role through exposure to stimulating and challenging work experiences, enhanced with robust coaching and development conversations

Posted: 2019-04-15

Industry
IT/Computers - Software
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
15th Apr 2019
Job Ref code
1800003954
Job Description
Responsible for deploying strategic and tactical operational activities Develop a clear understanding and definition of operational requirements, enabling easy liaison with senior stakeholders in terms of projects and related activities.  Operations Leader to proactively identify operational business needs, co-develop actions and timelines, align resources, scope new support requirements, build streamlined processes  Project manage and participate in key Sector meetings and events.  Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions. Assign appropriate development opportunity projects in addition to their usual activities Develop, maintain and promote effective relationships and engagement with key stakeholders 
Key Skill(s)
Ability to operate independently in an Individual Contributor capacity with only light-touch supervision Core Hands on approach in terms of owning and executing projects and deliverables Pro-active and effective decision making skills Able to present to teams/groups of people and structure key messages and communicate points of view Promotes ways to reduce barriers to implementation. Anticipates issues and considers alternatives before presenting work or ideas to leadership Strong influencing skillsrepresenting Sector to a wide-range of parties and mediating between local office and global priorities Demonstrates advanced communication skills: oralwritten and active listening (including participating in senior leadership presentations/meetings) Develops and implements effective communication plans to keep team/organization informed on processes and change Promotes exceptional client service by being connectedresponsive and insightful Creates compelling presentation content and participates in presenting materials with little guidance Demonstrates ability to convert abstract concepts into meaningful deliverables with little guidance Drives quality and effective risk management. Promotes and sustains quality and effective risk management and compliance through consistent review and improvement of deliverables  Promotes and sustains quality and effective risk management and compliance through consistent review and improvement of deliverables Takes proactive lead for ensuring compliance with EYs legal and risk obligations. Motivates and inspires others to achieve individual and organizational objectives through highly visible and effective personal interventions. Coaches and develops junior team members to progress in role through exposure to stimulating and challenging work experiencesenhanced with robust coaching and development conversations

About Company

Wipro Limited
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