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Needs to have experience in Managing ELC mandatorily
Should have handling Team mandatory (60+ members)
Plans and monitors the resource planning & deployment (including infra)
Identifies training need & implementation of trainings (including process training) in the team
Reviews the service quality plan including the quality control, assurance and improvement
Create KRAs for the team to align the team with the process objectives
Implements career development & succession plan for the team
Conducts periodic reviews with the team, monitor daily dashboards, provides guidance and support to the team in order to ensure delivery predictability
Reviews Process Compliance, conducts internal governance for any internal/regulatory audits, PPM framework
Implements process improvement opportunities (CI/Automations) in order to positively impact client business metrics
Creates the improvement plan to enhance employee & customer satisfaction
Compliant on all the other aligned responsibilities
Interested candidates, share your updated resume to [HIDDEN TEXT] along with below details:
Overall experience :
Experience into HR operations role :
ELC activities :
headcount :
Current CTC :
Expected CTC :
Notice period :
Current location:
Willingness to relocate to Bangalore (if non-local)
Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
