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Operations Manager - Data

Keywords / Skills : "HR operations", "Employee life cycle", "ELC", "ELCM", "exit management", "launchpad", "onboard", "employee engagement", "employee relation"

7 - 12 years
Posted: 2018-09-21

Industry
ITES/BPO
Function
Human Resources
Role
HR Manager
Posted On
21st Sep 2018
Job Description
  • Needs to have experience in Managing ELC mandatorily 
  • Should have handling Team mandatory (60+ members)
  • Plans and monitors the resource planning & deployment (including infra) 
  • Identifies training need & implementation of trainings (including process training) in the team 
  • Reviews the service quality plan including the quality control, assurance and improvement 
  • Create KRAs for the team to align the team with the process objectives 
  • Implements career development & succession plan for the team 
  • Conducts periodic reviews with the team, monitor daily dashboards, provides guidance and support to the team in order to ensure delivery predictability 
  • Reviews Process Compliance, conducts internal governance for any internal/regulatory audits, PPM framework 
  • Implements process improvement opportunities (CI/Automations) in order to positively impact client business metrics 
  • Creates the improvement plan to enhance employee & customer satisfaction 
  • Compliant on all the other aligned responsibilities 
Interested candidates, share your updated resume to [HIDDEN TEXT] along with below details:

Overall experience :

Experience into HR operations role :

ELC activities :

headcount :

Current CTC :

Expected CTC :

Notice period :

Current location:

Willingness to relocate to Bangalore (if non-local)

Regards,

Mythri

Sr. Recruiter| Talent Acquisition-India|Infy HR

Infosys BPM Ltd



About Company

Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
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