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Job Description

Operations Manager

IJP Code
Total Requirement1
Required QualificationB.Com Graduate / MBA
Required Experience8-10 years- Minimum of 5 years in the role of a Manager with direct reporting (Experiencce with span of control- Minimum 50 members)
Shift timingsUS SHIFT
Required DesignationOperations Manager
Last Date for Application

Roles and Responsibilities Responsible fora team of 60 individuals across Bangalore, Nanhai & Krakow delivery center. Approx 30 individuals will report locally into the Global Process Owner in Bangalore, while there will be Teams in Nanhai & Krakow also reporting in dotted line
Operates as Subject Matter Expert for P2P processes. All initiatives of transformation will have to be lead by the GPO along with complete responsibility for service delivery
Responsible for production Planning & meeting of KPI / SLA
Responsible to develop & groom team members to grown within organization
Responsible to update DTP & SOP in regular intervals
Responsible to maintain good rapport with the customer
Responsible to provide daily performance updates to both senior management & customer
Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
Identify and communicate potential risks and failure points
Will be first point of contact escalation for the team & Customer
Participate in Special projects to drive efficiency
One to one performance feed back to team members on regular intervals
Handles complex client specific queries, issues or escalations within the client context
Drives process redesign to ensure improvement within client context
Establishes and monitors the control framework within the client processes context
Proven project management skills especially with complex engagements
High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags
The role holder must comply with all the Quality Management System (QMS),Business Continuity Management System (BCMS) and Information Security Management System (ISMS)requirements and guidelines of the organization

Required Skills 8 to 10 years of P2P experience
Expert on the P2P end to end process. To start with, the Client processes in scope for P2P are Indexing, Invoice processing, Payments, AP helpdesk & VMD
Good knowledge on the GPM methodology and will be absorbed into delivery in the run phase. Very strong on the documentation of the processes. Experience in GPM transition (Alignment/ Impact Assessment) would be and added advantage, as he/ she will be driving the alignment exercise with support from two experienced P2P SMEs
Strong Analytical skills include identifying, forecasting and resolving problems
Multi tasking & Ability to work independently with minimum supervision
Sound People Management & Communication Skills
Flexible about work content, timings and location. Individual will be responsible for client P2P processes covering North America, Europe & Asia Pacific

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