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Keywords / Skills : SPOC, SDP, Service Delivery Platform, SCCM, Compliance, Operations Lead

5 - 9 years
Posted: 2019-11-11

Industry
ITES/BPO
Role
Other Roles - operations
Posted On
11th Nov 2019
Job Description
· Ensure operations run efficiently in shift by effective team management

· To ensure all the calls are logged, rightly prioritized and allocated as per SLA norms mentioned by WNS.

· To ensure SLA adherence

· To ensure all the user queries are responded in a timely manner

· Ensure all escalations are managed as per defined norms

· To mentor the team under enabling them to achieve their individual responsibilities beyond organization expectations

· To define & track the performance of team members



About Company

WNS GLOBAL SERVICES PRIVATE LIMITED WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. We enable our clients to OUTPERFORM by transforming their business processes with domain expertise, partnership approach and global delivery capability. For further information, please visit www.wns.com
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