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Keywords / Skills : Customer Support Executive, Customercare executive, Customer service executive, Customer support officer

0 - 1 years
Posted: 2019-10-11

Job Description

1. Provide timely support and maintain continuous communication with customers

2. Analyse and identify common client problems and raise them with relevant stakeholders
for technical system improvements.

3. Coordinate with internal cross-functional teams to bring all internal and customer-related
issues to closure as per the SLA.

4. Help develop and create support material and a knowledge base for common technical
issues (if needed)

5. Assist the project manager in various tasks related to multiple projects and help track the

6. Tracking the status of various projects.

7. Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution

Desired Skills:

1. Excellent command on English both written and verbal

2. Skill to manage and coordinate each of the team member's work to ensure timely closure of customers’ issues.

3. Must have problem solving skills and an analytical bend of mind.

4. Ability to thrive in a fast-paced, deadline-driven environment

5. Willingness to give priority to resolving customers’ issues and motivating the team
members for the same.

6. Ability to multitask, and resolve conflict while ensuring accuracy and meeting timelines.

7. Identify and assess customers' needs to achieve satisfaction

Technical Knowledge:

1. Know basic HTML, CSS and responsive web development will be an advantage.

2. Be well versed with JIRA –Preferred.

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