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Operations and Customer Service Manager

Keywords / Skills : crm

0 - 3 years
Posted: 2019-07-05

Industry
Insurance
Function
Banking, Insurance & Financial Services
Role
Business Analyst
Posted On
5th Jul 2019
Job Description
People Management

Leading and developing a team within the operations and customer service team;

responsible for the overall direction, coordination and evaluation of the team.

Carrying out supervisory responsibilities with additional accountability including

interviewing, training and motivating employees; planning, assigning and directing

work; rewarding and disciplining employees; and effective conflict resolution.

Solving complex customer service issues.

Developing and achieving objectives and key results in order to achieve customer

satisfaction.

Voice of the Customer.

Measurement of various metrics that impacts customer satisfaction and work

towards improvement.

Requirements:

• Minimum of 5-7 years experience in services industry with a greater focus on

customer service and management.

• Domain knowledge on health insurance/healthcare industry.

• Flexible with experience in industry with startup culture in a growing

organisation.

• Technology familiarity and experience of working on CRM and customer

ticketing systems is essential.

• Experience of working on call-centre software will be an added advantage.
Key Skill(s)

About Company

Cdial hiring on behalf of a company on a mission to create new ways to protect people and their
business.
This includes creating best experience, delivering and fulfilling the promise of
insurance cover in a brand new way. To accomplish this mission, we are building a
winning team and invite you to be part of this journey.
If you are less than 30 yrs of age, with a zeal to solve real business problems
through knowledge, passion and a deep desire to learn, you should reach out to us
to be part of the team.
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