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OPERATIONS (14 YRS. ABOVE)

Keywords / Skills : Operations, Customer Service, SLA Delivery

14 - 15 years
Posted: 2019-08-12

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Operations Manager
Posted On
12th Aug 2019
Job Description
What will you be doing?

Where applicable this should include reference to the following; level of accountability, ownership and/or influence on policies and strategy; quantify any financial accountability /budgetary requirements; likely timeframe of role activities; the impact of the role on the team/organisation.
  •  Run an operations unit within BGSC, across cities and sites,
  •  Managing process performance in line with agreed SLA and targets.
  •  Drive a culture of continuous improvement.
  •  Maintain effective working relationships with key stakeholders within BGSC and related customer business areas.

What we’re looking for:
  •  Work experience at a senior managerial level of leading large teams across multiple processes;
  •  Prior experience in Customer Service preferred;
  •  Experience with leading Financial Services BPOs/Large BPO setup is desirable;
  •  Excellent track record during past work experience; Stability in previous jobs.


Skills that will help you in the role:
  •  Experience with leading Financial Services BPOs/Large BPO setup is desirable;
  • Excellent track record during past work experience; Stability in previous jobs.


About Company

Elements Hr Services Private Limited
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