Minimum 5 years experience Should be well versed in XMLIN/XMLOUT Storyteller XML/Xpath Expressions (we use minimal scripting in our projects, handle it by XPATH expressions) Document Broker Plus (he have a big usage of document broker/post processor) Must have worked in OT streamserve with SAP as business application Good communication skills Skill Set XMLIN, XMLIN, XMLOUT, XMLOUT, Good communication skills, Good communication skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases