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openning for custormer support/ international voice process

Keywords / Skills : immediate joiner for custormer support/ international voice process

1 - 3 years
Posted: 2019-05-17

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
2.50 - 3.50 lacs
Posted On
17th May 2019
Job Description
• Guide/inform customers on how to use our product and services
• Resolve customer questions and complaints
• Communicate problem fixes and updates
• Document all customer communication on email/voice/chat and progress status in our customer relationship management system
• Escalate problems to appropriate channels and follow up on resolutions
• Increase customer satisfaction and build loyalty by providing amazing, personalized customer support
• Identify potential gaps and problems in customer experience, feed customer inputs and suggestions for product and service improvements to relevant teams
• Help internally by sharing knowledge, contributing to blog posts, experimenting with new innovations and discussing best practices

About Company

We are ConverseHR, a professional Manpower services company head quartered in Hyderabad. We specialize in permanent, contract staffing, placements and executive search. Our clientele include some of the best names in the industry. Our offices in Hyderabad looks after our client's domestic requirements. ConverseHR also takes care of requirements in the Asia-pacific and Middle East region. The choice of clients and our presence in national and international market can assure you of our commitment in providing you the best of opportunities and ending your search for a dream job.
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