DEAR candidates we do have Openings with: Ocwen/Infosys /Minacs/24/7/First Source/Genpact/Aliance/RCI/Aegis/Unisys/Tesco/EY/Cognizant/Scope/Wns/Concentrics/Jp morgan/concentrics/OLA both social media and escalation Many more companys for both level 1&level 2 positions
Available process:Customer support voice/Technical support voice/semi technical /Sr customer support voice/QA MANAGER/ASS MANAGER FOR BOTH VOICE AND NON VOICE
Qualification:10th/10+2/10+3 any graduates freshers/exp can apply
Salary:Package goes up to 6lpa
SHIFTS:DAY/UK/US/AUS SHIFTS with sat&sun day fixed offs
For any further queries/Information Call/SMS shilpa& plz…do refer u r friends.
Customer Support Executive,Customer service executive,Customercare executive,Customer support officer,Customer service representative,Customer support representative,Technical Support Voice,Customer Care,Customer Service,Call Centre Bpo
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases