Any Undergraduate/ Graduate/ Dropout/ Fresher/Experienced with excellent English spoken skills can apply
Process : International Voice process, Google Adwords process, Travel process, Travel sales & more
Salary: 16k upto 36k in hand + incentives
5 days working
Both side cabs
100% job security
Location - Gurgaon
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Candidate must be flexible to work in night shifts and voice process
Manage incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Process : International Voice process, Google Adwords process, Travel process, Travel sales and more
For more information call @KAJAL - 9267903842
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases