Greetings from Gett jobs!
Openings for WFM Executive with sal upto 5LPA
Required Experience, Skills and Qualifications
- Aware of the WFM Formulas like - Shrinkage, Manpower Calculation, Occupancy, and utilization, Splitting the name in Excel.
- Knowledge about Macros or SQL Queries.
- Aware of Dashboard and Template Creation
- Difference between RTA and RCA
- Aware of the WFM Tools like - Bluepumkin, IEX
WFM - Executive/ Sr. Executive / scheduler / service planner
• Roster Preparation on a weekly/fortnightly/monthly basis by coordinating with Ops. Effectively coordinating with all stake holders in order to plan & deliver effective schedules for Voice and Non-Voice Business.
• Manages changes to scheduling to ensure adequate daily resource coverage.
• Maintain business outage/Downtime tracker.
• Monitor attendance and schedule adherence.
• Responsible for optimum utilization of Resources & improve Staffing Efficiency on a real time basis.
• Should be comfortable with 24*7 shifts.
• Strong stakeholder management.
• Ability to work in a dynamic environment.
• Good working experience on MS Excel, Macros, MS Access and SQL (Value add).
Looking candidates with 3 yrs EXP as WFM Executive
Sal upto 5LPA
Hindi is mandatory
Call Shashank 9620870044
or share your resume at [HIDDEN TEXT]