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Openings for WFM Executive for Ecommerce company with sal upto 5lpa

Keywords / Skills : Bpo, call center, iex, bluepumkin, RTA , RCA, chat support, customer service, customer support, WFM Executive, manpower calculation,

3 - 5 years
Posted: 2019-03-16

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Process/ Work Flow Analyst
Posted On
16th Mar 2019
Job Ref code
shashank
Job Description
Greetings from Gett jobs!

Openings for WFM Executive with sal upto 5LPA




Required Experience, Skills and Qualifications


- Aware of the WFM Formulas like - Shrinkage, Manpower Calculation, Occupancy, and utilization, Splitting the name in Excel.

- Knowledge about Macros or SQL Queries.

- Aware of Dashboard and Template Creation

- Difference between RTA and RCA

- Aware of the WFM Tools like - Bluepumkin, IEX

WFM - Executive/ Sr. Executive / scheduler / service planner

• Roster Preparation on a weekly/fortnightly/monthly basis by coordinating with Ops. Effectively coordinating with all stake holders in order to plan & deliver effective schedules for Voice and Non-Voice Business.

• Manages changes to scheduling to ensure adequate daily resource coverage.

• Maintain business outage/Downtime tracker.

• Monitor attendance and schedule adherence.

• Responsible for optimum utilization of Resources & improve Staffing Efficiency on a real time basis.

• Should be comfortable with 24*7 shifts.

• Strong stakeholder management.

• Ability to work in a dynamic environment.

• Good working experience on MS Excel, Macros, MS Access and SQL (Value add).

Looking candidates with 3 yrs EXP as WFM Executive

Sal upto 5LPA

Rot shift

Hindi is mandatory

Call   Shashank 9620870044 
           Rajasri        9620620044


 or share your resume at [HIDDEN TEXT]




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