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Openings For Voice Process for Freshers - Call Naaz Immediately - 9606918116

Keywords / Skills : "Customer Support Executive" or "Customer Support Representative" or "Customer Support Officer" or "Customer Support Associate" or "Customer Support Analyst"

0 - 5 years
Posted: 2019-03-01

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
1st Mar 2019
Job Description
• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)


Call Or Watsapp Naaz-9606918116
or email [HIDDEN TEXT]


About Company

EKHARD HR Services
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