Huge opening for Team Leader Operations: Criteria : Min 1.5 years of experience as a Team leader (in any BPO) on papers. Should know his KPI/KRA/Matrix/SLA/Attrition Percentage/Shrinkage Percentage. Should have handled a team of min 10 Members Team. Should have worked in voice process. Should have good communication skills. Should a min 10+2
Shifts : Should be flexible with rotational shifts Salary : Upto 4.75 LPA Cab facility : Both ways Immediate joiners preferred, But 30days notice can also be seen. Job location : Electronic City / Whitefield
Interested candidate may contact : Ananya-9916686605 or can email me at : [HIDDEN TEXT]
Thanks and Regards, Ananya 2Coms Consulting pvt ltd. Desired Candidate Profile Please refer to the Job description above
Team leading, process management, team handling, logistics, mis reporting, training, team management, sales support, customer handling, branch banking, customer care, csd, team leader, group leader, customer service
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases