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Openings for Semi Voice Process

Keywords / Skills : Openings for Semi Voice Process

Posted: 2018-12-26

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
26th Dec 2018
Job Ref code
openings-for-semi-vo
ice-process
Job Description
Manage large amounts of incoming calls (Service Calls)
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Salary: INR 90,000 - 2,25,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type:Permanent Job, Full Time

Keyskills
Customer ServiceCustomer HandlingVoice ProcessSemi VoiceCallingSalesCustomer Complaints
Desired Candidate Profile
Proven customer support experience or experience as a client service representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Candidates must Know: Hindi is mandatory with English & Malayalam / English & Telugu
Education-

PG:Post Graduation Not Required

Company Profile
Buzzworks Business Services Pvt Ltd.

We manage over 10,000 resources placed with customers across verticals across India.We handle the entire employee life cycle from recruitment to exits.Customers have the ability to change their staffing strengths based on business needs. This results in an agile and adaptable organization.

About Company

Buzzworks Business Services Private Limited
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