Manage large amounts of incoming calls (Service Calls)
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Salary: INR 90,000 - 2,25,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type:Permanent Job, Full Time
Customer ServiceCustomer HandlingVoice ProcessSemi VoiceCallingSalesCustomer Complaints
Desired Candidate Profile
Proven customer support experience or experience as a client service representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Candidates must Know: Hindi is mandatory with English & Malayalam / English & Telugu
PG:Post Graduation Not Required
Buzzworks Business Services Pvt Ltd.
We manage over 10,000 resources placed with customers across verticals across India.We handle the entire employee life cycle from recruitment to exits.Customers have the ability to change their staffing strengths based on business needs. This results in an agile and adaptable organization.