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OPENINGS FOR QUALITY ANALYST FOR INTERNATIONAL PROCESS

Keywords / Skills : bpo, QA, QC Analyst, Quality Analyst, csa, cse, "international bpo"

1 - 11 years
Posted: 2019-10-30

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Quality Assurance Executive
Posted On
30th Oct 2019
Job Description
JOB DESCRIPTION:

Monitor calls as per daily, weekly and monthly sampling plan

Call auditing.

Process improvement to improve the overall quality of the organization and maintain 100% CSAT level for all modes communications with the customer

Analyze inference and prepare TNA based on audit outcomes.

Setting the expectations as per the quality threshold.

Preparing & Conveying reports.



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About Recruiter
Jason Fernandes
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Skills I hire for cse , bpo , "international bpo","fluent english",freshers,csa
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