Job Description: Introduce and explain Rupeek policies and process to customer, answer any questions or concerns from the customer Complete the KYC process as per NBFC and company requirements. Communicate the eligible loan amount to customer Ensure customer has received the loan amount transferred. Appraise the gold ornaments accurately using touchstone, acid and salt water Salary: INR 2,00,000 - 3,25,000 P.A. Esi+pf+allowances+incentives
Industry:Banking / Financial Services / Broking
Functional Area:Sales, Retail, Business Development
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases