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Openings for Customer Support Executive Zoya-9108234180

Keywords / Skills : flexible to work in shifts, good communication skills

0 - 3 years
Posted: 2019-11-05

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Technical Support Executive ( voice)
Salary
0.30 - 4.00 lacs
Posted On
5th Nov 2019
Job Ref code
Zoya-9108234180
Job Description
Looking for the customer care executive with minimum of 1-2 years of experience as a customer care executive
Responsibilities and Duties
 
Job description
• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency. 

• To ensure customer satisfaction by fulfilling their requirements. 

• Should be confident in troubleshooting any such emerging queries and maintaining high standards. 

• Develops a strong relationship with their customers and generates trust with an open and interactive communication. 

• Acquire and validate information and providing it to the customers with full efficiency. 

• Document or maintain records of each and every interactions with the customers for future evaluation. 

• Setting up customer accounts and provide relevant information to them.
 
• Follow the procedure, guidelines provided and implement it while troubleshooting queries.
 
• Managing Incoming Calls 

• Proving Details To Client About Services 

• Coordinating With Different Departments For Query Resolution 

• E-Mail Management & Chat Support 

• Resolve the queries and resolutions 

Skills required
• Excellent Communication skills in English 

• Must Be Soft spoken, With Positive Attitude & Good Patience 

• Sound With Using Computer/Laptop 

• Good Analytical Skills 

• Should be Spontaneous 

Required Experience, Skills and Qualifications 

Exp; 1-2 years 

Qual: any graduate & under graduate

Location: Bangalore 

Contact:  Zoya-9108234180

Job Type: Full-time 

Salary: upto 4L P.a

Experience: 
Customer Service: 6 months (Preferred) 

Education:
 Bachelor's (Preferred) 

Location:
Bangalore (Preferred)
 
Language:
 English (Preferred)


Regards
Zoya-9108234180


About Company

MANVENTUM TECH SOLUTION PVT LTD
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