Keywords / Skills : International Call Center, International BPO, Voice Process, BPO Call Centre, Customer Care Executive, Call Center Executive, BPO Fresher, BPO, Domestic, International, Outbound, Inbound, Call center, Fresher
Walk In with all your documents and attend the Interview to the below mentioned address. POSITION SUMMARY – A CSR in this role deals with a number of incoming calls pertaining to the client’s business. The Associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. Available Shifts – Day Shift US Shift UK Shift Rotational Shift
Education Qualifications / Eligibility:
12th, UG ( with Experience)/GRADUATES (0-3EXP) Minimum – 18 years of Age Excellent in Communication Skills
• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call. • Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request. • Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. • Ensures all information provided is post verification and authentication as per the Data Protection Act • Updates the client software with customer information, queries and Service requests. • Provides new thoughts and ideas for process improvements • Works in conjunction with process requirements and metrics (SLA)
KNOWLEDGE AND SKILLS
• Excellent communication skills • Polite and customer service oriented • Able to comprehend customer queries and provide the relevant resolve • Exhibits patience and empathy to resolve customer queries • Typing Skills: 15 wpm with 85 % accuracy All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox. If interested kindly Walk-In at our office From 12:30 AM TO 3 PM with all the documents.
Also, requesting you to refer your friends and help them to get a job. CONTACT: MEET-SAHANA 7349790917 Venue: #30, Ground Floor, BTM 2nd Stage, Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom Bangalore - 560076
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases