Handling the end to end collection of unsecured lending business.
Team Handling and allocating work to them.
Monitoring the performance of the collection agents.
Audit & review of the documents collection strategies,policies & practices.
Implementing the collection strategies.
Proficent in MS-Excel & Other sytem knowledge
Required Experience, Skills and Qualifications Desired profile: Qualification : M.Com,MBA or Any Financial Background Experience : 3 + years in Banking or Non Banking sector Gender : Male Location : Chennai Regards Gouselya Jr.Executive - Recruitment HR 8438127477 / 7358688918 Job Type: Full-time Salary: ₹240,000.00 to ₹450,000.00 /year Experience:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases