Role Summary: The Robotics Process Automation Technical Architect has a wide experience in varied technologies such as Web Technologies (J2EE, .NET etc.), desktop applications (Windows, Java), integration technologies and other platforms. The technical architect works closely with the process architect to define the potential for automation for a particular process. The technical architect has knowledge of the automation product, understands the client IT landscape, confirms the feasibility of the automation for the defined processes, and defines the technical architecture needed to develop, test and deploy the automation components.
DUTIES / ACCOUNTABILITIES Responsibilities include, but may not be restricted to: Support Pre-sale activities and provide technical solutions, effort estimation, define delivery strategy and plan Evaluate RPA tools and provide recommendations Assess automation opportunity from technical perspective and perform due diligence to arrive at an optimal solution. Define the technical framework & some considerations (but not limited) would be Security Method of access (internal client network , internet, local access) User Authentication (SSO, central LDAP, individual log in) Customers IT Security and/or Audit Policies which impact the robot deployment User Authorization Processes, its lead times & request process Application landscape Applications requiring fat client, any client installation to access, or require individual logins to access Technical impacts of applications using OCR or Adobe Flash Technical impacts of applications accessed behind Citrix. Hosting & Environments Hosting Locations and Hosting provider (Internal / 3 rd party) Availability of test system by application Availability of production like test data within test applications Consistency of test data between applications Performance & Availability Performance of key applications in the process that could limit the average handling time of the automation System availability & timings
Anticipate, identify, track and resolve technical issues and risks affecting delivery Assist development team in resolving technical problems Assist Support teams to resolve issues Coordinate and participate in structured peer reviews and walkthroughs
Familiarity with process improvement and transformation methodologies (Green Belt/TQM) Familiarity with waterfall and/or Agile delivery model Familiarity with Cognitive technologies (NLP, Machine Learning, digital assistance) Familiarity with Business Process Management technologies and solutioning Certification in Robotics Experience in banking/ financial industry Exposure to SAP, Oracle or other industry standard ERP
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases