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Opening for Team Leader -Travel Operation.

Keywords / Skills : Conduct analysis, Audit findings, Ability to conduct process training, Metrics productivity.

6 - 7 years
Posted: 2019-02-08

Nationality
India
Industry
Travel/Tourism
Function
Travel/Airlines
Role
Other Travel/ Airlines
Education
Any graduate
Posted On
8th Feb 2019
Job Ref code
GH/CRS/JC//07022019/
/81635
Job Description
To lead a team of people to achieve operational deliverables in terms of targets, including quality. 
targets for a specific process. 
Ensure team SLAs are delivered; Review Team Performance on process metrics. 
Ensure quality standards are adhered to Coach and mentor the team. 
Guide and mentor team members from a process perspective to ensure delivery of SLAs. 
Conduct knowledge transfer sessions for new joiners in the team. 
Complete mandatory training for self. 
Manage attrition and absenteeism. 
Conduct team building activities to enhance motivation. 
Review VOC scores, provide feedback and recommend refresher training whenever necessary. 


About Company

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
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