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Opening for Task & Licensing Specialist in Mumbai (Face to Face Interview on 29th Sept ) Saturday.

Keywords / Skills : Licensing, technical license, License Management

1 - 6 years
Posted: 2018-09-26

Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
Admin/Secretarial
IT
Role
Technical Support Engineer
Posted On
26th Sep 2018
Job Description
We have Excellent Opening for Task & Licensing Specialist in Mumbai

Candidates who can attend face to face interviews on Interview on 29th Sept ) Saturday only needs to reply.

Profile: Task & Licensing Specialist.

Job Location : Mumbai (Sakinaka- Andheri)

DUTIES AND RESPONSIBILITIES:

Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc.

Handles real-time voice-calls and chats related to tasks and licensing

Adheres to the TAT on task and licensing activities

Handles email queries and responds in a timely-manner

QUALIFICATIONS:

Required: Bachelors Degree or Diploma in Computer Science

Understands basic details of operating systems and is aware of various technology terminologies

Knows MS-Office Suite in depth

Good to know: Some level of scripting used for automation

EXPERIENCE:

1 to 2 years of experience in a customer support/licensing role

Managed customers from regions such as NA, EMEA or APAC

Exposed to working in shifts

Handled customers on the phone

Current job includes exposure to CRM tool

Exposure to severity-based models would be preferable

Exposure to Enterprise/Corporate customers preferable

Ready to work in a 24/7 support team

Be a team player with ability to stretch (time-wise) when required

Willing to work in high-pressure environment

Skills in planning, organizing, and adapting within a multi-tasking environment

Willing to work in shifts if needed

If interested, please send across your CV 

Do forward this email to your friends and colleagues as well.

Have a good day ahead!


About Company

S2 Infotech International Limited
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