We have Excellent Opening for Task & Licensing Specialist in Mumbai
Candidates who can attend face to face interviews on Interview on 29th Sept ) Saturday only needs to reply.
Profile: Task & Licensing Specialist.
Job Location : Mumbai (Sakinaka- Andheri)
DUTIES AND RESPONSIBILITIES:
Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc.
Handles real-time voice-calls and chats related to tasks and licensing
Adheres to the TAT on task and licensing activities
Handles email queries and responds in a timely-manner
Required: Bachelors Degree or Diploma in Computer Science
Understands basic details of operating systems and is aware of various technology terminologies
Knows MS-Office Suite in depth
Good to know: Some level of scripting used for automation
1 to 2 years of experience in a customer support/licensing role
Managed customers from regions such as NA, EMEA or APAC
Exposed to working in shifts
Handled customers on the phone
Current job includes exposure to CRM tool
Exposure to severity-based models would be preferable
Exposure to Enterprise/Corporate customers preferable
Ready to work in a 24/7 support team
Be a team player with ability to stretch (time-wise) when required
Willing to work in high-pressure environment
Skills in planning, organizing, and adapting within a multi-tasking environment
Willing to work in shifts if needed
If interested, please send across your CV
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