HTIS Telecom Pvt. Ltd. (ISO9001 : 2008) is one of the leading authorized service provider company in PAN India and abroad. THIS Telecom is specifically floated to work in the field of IT/Software/Networking/Telecom from last 9 years having manpower of 1300+ employees on board. Viksat Infotech is wholly owned subsidiary company which is engaged in core development of software application and have products like Educare, ERP, Manpower management etc. Successfully running in different organisations, It possesses not only the latest technology gadgets but also the most knowledgeable and experience hands to offer most user friendly customized solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases