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Opening for Service Delivery Manager.

Keywords / Skills : Service Management professional, Agile and/or DevOps methods and tools, knowledge of ITIL disciplines, people management skills, written and verbal communication skills, work under pressure and meet deadlines, manage sensitive and confidential information

4 - 8 years
Posted: 2019-06-26

Nationality
India
Industry
FMCG
Function
Marketing & Communications
Role
Other Marketing
Education
Bachelor of Commerce (BCom)
Posted On
26th Jun 2019
Job Ref code
GH/CRS/JC//24062019/
/84772
Job Description
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • Owner of the escalation process, the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties/vendors/partners, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes


About Company

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
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