Perform quality check on applications processed at initial stage
Perform Quality check on loans and give feedback on the underwriting function on loans .To find out whether all policies and procedures required are being met
Understand various mortgage related documents and procedure
Follow guidelines and policies according to lenders instructions in process notes, maps and flows
Report and correct discrepancy observed
Share feedback with associates at required frequency
Keep track of all process updates and follow it during checking
Good understanding on sampling methodologies and practices
Measure and maintain quality reports
Technical/Functional Skills : 1.Excellent verbal & written communication skills. 2.Good analytical ability. 3.Basic keyboard proficiency. 4.Proficiency in MS Office usage 5.Ability to validate integrity of all data, viz a viz the systems, and update client systems with the correct information.
Salary: 4,50,000-14,00,000 To apply: [HIDDEN TEXT] or +918910895905 Desired Candidate Profile Relevant Experience (Yrs): 2 years of exposure to Mortgage operations, preferably North American Mortgage Operations.
Experience Required: Would prefer employees having worked as a Checker, quality reviewer, Team coach or Team Leader
Generic Managerial Skills:
Analytical and having an eye for details
Customer service skills (this is a non voice process). Client First concept, though the employee will not be interacting with the borrowers.
Requires organizational and time management skills to balance workload and meet deadlines.
Flexible (Willingness to work in shifts per business requirements)
2Coms Consulting Pvt Ltd. 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients-disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives-not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases