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Opening for Quality Analyst and Team Leader

Keywords / Skills : "quality assurance and testing" , "quality control" , "manual testing" , "quality assurance" , "testing"

1 - 6 years
Posted: 2018-11-16

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
AR Caller/ AR Analyst
Education
Any graduate
Posted On
16th Nov 2018
Job Description
Opening for Quality Analyst and Team Leader


Job Description for Team Leader role:

Manage a large and diverse team of Executives working towards pre-defined targets

Manage a large and diverse team of CSAs working towards pre-defined targets

Responsible for maintaining discipline and absenteeism of team on the floor

Responsible for staff retention within the team

Ensure prompt and accurate service and achievement of targets

To identify training / coaching needs of the team members and provide the same to the Manager.

To assist newmembers of the team by updating knowledge & bridge process gaps

Be directly responsible towards fostering the development of team by motivating them

To ensure team achieve productivity and quality roster adherence

Accountable for smooth flow of operations

Coordination between Managers and Team Members

Abide by companiesand clients Information Security Polices

For more information conntact 7350898579 or dend your cv on priya.elitetalent@gmailcom


About Company

We take this opportunity to introduce Elite Talent Solutions a recruitment firm. Presently located in Mumbai and having clients with pan India presence, Elite Talent Solutions has successfully developed its relationship with leading nationals and multinationals in Dotcom, Software’s, BPO's & KPO's, Banking & Insurance, Medical, Hospitality, Construction, & Infrastructure domains.

Elite Talent Solutions is the fastest growing service provider with intelligent people, process & technology expertise focused on delivering consistent results by exploring proven methodologies & success matrix. Our core strength lies in knowledge and industry expertise blended with the rich experience of our HR consultants in various industrial sectors they serve. Our database of resumes and contact names is constantly updated and cross-referenced to ensure top quality and efficiency.
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