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Opening for Mobilization(digital Marketing) Transition Management

Keywords / Skills : Social Media Marketing, Digital Marketing, Project Management, BPO, LPO, Operations Management, Digital Content, Program Management, Service Delivery, Business Process Outsourcing

12 - 22 years
Posted: 2018-07-11

Industry
Any
Function
IT
Customer Service/ Call Centre/ BPO
Role
Software Engineer/ Programmer
Customer Service Executive (Voice)
Project Leader/ Project Manager
Salary
3000000 - 4500000 AED
Posted On
11th Jul 2018
Job Ref code
240518006260
Job Description
About The Role: Excellent communication skills Hands on experience in managing end to end transitions Experience in Transitioning digital Services process ( Digital Marketing, Social Media Marketing, Digital Content & Creative)Mandatory BPO / Marking Services experience The Mobilization person is responsible for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme They will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another. Basic Qualifications: Should have approximately 10+ years of overall work experience Approximately 7- 8 yrs. of experience in Project & Program Management Bachelor's degree Travel Requirement: Moderate to extensive as required Work Shift: Open to work in Fflexible to working in all shifts as per project requirement Preferred Education and Skills: Post Graduate Degree, as applicable per the Hiring Geo Working Knowledge of Application Outsourcing, Business Process Outsourcing, and/or Infrastructure Outsourcing Working knowledge of business processes in a functional area such as procurement, supply chain, customer relationship management, finance & accounting, human resources, and/or e-learning Certification - PMP, PgMP, PRINCE2, CMM, CMMI, or eSCM assessor Six Sigma certification Organizational change enablement Professional Skill Requirements: An effective communicator with excellent relationship building, Negotiation & interpersonal skills. Versatility, High level of professionalism and confidence Comfortable interacting with senior executives within both company and the client Strong leadership skills and the ability to effectively and efficiently manage others Highly flexible, adaptable and creative Ability to engage with C-suite Ability to drive change Entrepreneurial Skills Strong analytical, problem solving abilities & complexity management Global accounts and Operations management knowledge and experience Key Responsibilities: Offerings - Lead the Business Contributes to development of overall strategy, vision and direction through the management of internal strategy project streams and formulating the external ecosystem through contact with key external partners Develop and lead teams across mobilization function and cross functional/ geographic projects Supports cross-functional (operations, transition/migration, process transformation, analytics / digital, solution development etc.) global teams in identifying and effectively capturing new and previously identified BPO/KPO/LPO outsourcing service opportunities Responsible in providing deal/location governance and enable effective escalation management Mobilization Sales & Solutioning -Grow the Business Supports in the sales process around the capabilities of service transition and integration with other transformational / technology Workstreams, and their value, able to represent Transition from a specific work stream and overall transition perspective Vision and design end to end programme delivery road map for complex transformational outsourcing solutions enabling implementation of company capabilities to deliver the solution and client business case Oversee transition programme implementation strategy, definition and integrated planning. Develop associated cost and business case models. Works with solution architects to create response materials to complex requests for information and request for proposals by developing innovative solutions that maximizes value for clients through considered and effective implementation strategies Represents company and Mobilization in client presentations, orals and client visits to organization. facilities as required. Reviews the deal solution and help the solution deal team incorporate the Operations implementation capabilities (transition, transformation and technology) effectively into the deal solution. Assesses the complexities in solution implementation and find effective resolution strategies Leads transition/ programme implementation contracting negotiations with client, write and review contract schedules Core - Deliver Programme and Projects Competent in managing multiple stakeholders and more importantly the client relationships globally or local markets during Transition / Programme Implementation and Sales Cycle Proficient to effectively lead Integrated Complex programmes including Automation & Transformation projects (across industries with span of 750+ head counts and/or a Deal of $ 50M+ and above) Deliver deals with multiple stakeholders/new processes e.g. Consulting, other third parties, as a service and Complex, Transformational & Value added deals R Responsible for people performance management and should be experienced to manage a team of 40+ people in their span Experienced in developing and managing performance measurement tools such as balanced scorecards, Service Level Agreement (SLA) reports or operational performance dashboard Manages and drive budget and understand the financials of the engagement. Lead teams to manage, track and report Financials of projects/programs. Extensive experience of developing procedures, service standards & operational policies for business excellence Set up / establish Governance framework for large complex programmes and ensure the overall programme is integrated across other organization work streams (e.g. Consulting, SI etc) Key Expectations: Core Capabilities and Governance Motivates and inspire cross functional, cross geography programme and project teams to achieve target business outcomes, on time and on budget, with expected quality Develops the communication strategy and communication plan for global/location/team specific initiatives to generate momentum, raise awareness and influence behaviors across the organization Managing programs which include IT/process/org transformation Mob Specialties - Capabilities Establish excellent working relationships with all stakeholders Ability to influence decisions at a strategic level by logical reasoning and lateral thinking based problem solving approach, with senior client and organization Leadership. Leads and support in identifying new opportunities/expansion by demonstration of company's capabilities in delivery and project management and actively engaging in discussions and negotiations with key client and company stakeholders and sponsors.Leads creation and decisions relating to New Business Opportunities Management. Develops the communication strategy and communication plan for global/location/team specific initiatives to generate momentum, raise awareness and influence behaviors across the organization. Align on best practices, stay abreast of external best practices through active participation in Global Transition network, forums, etc. Leadership Skillsand Teamwork: Motivates and inspire cross functional, cross geography programme and project teams to achieve target business outcomes, on time and on budget, with expected quality Influence and maintains positive and healthy working relationships with support functions, Service delivery and senior Leadership, securing collaborative support in the execution of role responsibilities. Establish excellent working relationships with all stakeholders Acts as an internal consultant on transition management strategy/deliverables for regional or global strategic change initiatives. Manages and counsel teams to excel in their roles. Responsible for managing and driving trainings and upskilling of teams on new concepts/technologies/domains based on the business/organizational requirements. Program Management: Manages and drive budget and understand the financials of the engagement. Lead teams to manage, track and report Financials of projects/programs. Use and integrate the mandatory company program Control tools in the projects Vision and design end to end programme delivery road map for complex transformational outsourcing solutions enabling implementation of company capabilities to deliver the solution and client business case Leads transition/ programme implementation contracting negotiations with client, write and review contract schedules Mob SpecialtiesOperational Excellence: Coach teams on Operation Excellence parameters to Eensure 100% compliance on OE The New - Strategic Initiatives & Innovation: Contributes to enhancing transition / programme implementation methodology through design thinking and innovation. Ability to influence decisions at a strategic level by logical reasoning and lateral thinking based problem solving approach, with senior client and company Leadership. Align on best practices, stay abreast of external best practices through active participation in Global Transition network, forums, etc. Leads creation and decisions relating to New Business Opportunities Management. Leads Automation or any other new initiatives at Local /Global level to meet the strategic goals of the function/organization Vision and design end to end programme delivery road map for complex transformational outsourcing solutions enabling implementation of company capabilities to deliver the solution and client business case Offerings, Sales and Solutions: Leads and support in identifying new opportunities/expansion by demonstration of organizations capabilities in delivery and project management and actively engaging in discussions and negotiations with key client and company stakeholders and sponsors. Leads creation and decisions relating to New Business Opportunities Management. Please reach me out in below mentioned details: Thanks & Regards Saumya Pandey 8800966133 [HIDDEN TEXT] Recruitment Executive Placewell Consultants

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Placewell Consultants MNC
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