• Minimum 5 years of experience in technically leading software product development using Agile / Scrum • Experience in culture transformation • Experience developing SAAS product from concept to implementation in a production setting & scaling to Millions of Users • 11+ years of total experience in which 3-4 years in product development environment, 2+ years of experience in managing 3-4 scrum teams of 8 engineers each.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases