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Opening for Manager-SQ Compliance.

Keywords / Skills : compliance to regulations, Good reasoning skills, Ability to identify key gaps in implementation of regulatory guidelines, communication skills, make decisions, collect and disseminate information in a way that is unambiguous

6 - 9 years
Posted: 2019-06-07

NGO/Social Services
Finance & Accounts
Other Finance & Accounts
Master OF Business Administration (MBA)
Posted On
7th Jun 2019
Job Ref code
GH/BFSI/ JC//0706201
Job Description
  • Minimize instances of gaps in implementation of regulatory guidelines on customer service, that may attract reputational/ regulatory and financial risk
  • Minimize instances of customer complaints, including external escalations, and payment of customer compensation that may arise due to gaps in implementation of regulatory guidelines, banking codes and Bank’s internal policies
  • Customer Service
  • Monitor and ensure display of customer communication such as Complaint Resolution Mechanism, Fair Practices Code / Code of Bank’s Commitment to Customers, and various other disclosures across delivery channels and website
  • Responsible to monitor functioning of Bank’s Internal Ombudsman scheme to ensure complete adherence with the regulatory guidelines
  • Assist business units and support functions in implementation of customer service related guidelines provided by RBI, IBA & BCSBI
  • Assist Grievance Redressal Cell in resolving presidential complaints including those received through Banking Ombudsman, Media, Consumer Courts, Indian Banks’ Association, BCSBI and RBI
  • Responsible to implement Code of Commitments to Customers provided by BCSBI and monitor adherence on regular basis
  • Develop customer education material on customer service & grievance redressal mechanism

About Company

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
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