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Opening for Manager – IT Operations.

Keywords / Skills : ITIL Certification required, MS office tools like MS-Excel, Powerpoint, scripting, automation tools, reporting & analytics tools like BO, Power BI, Tableau, Siebel CRM, Billing - Kenan, Oracle BRM, Net cracker, Amdocs/Comverse, Elite core.

5 - 12 years
Posted: 2019-04-29

Technical Support Engineer
Network Administrator
Bachelor Of Technology (BTech
Posted On
29th Apr 2019
Job Ref code
Job Description
  • Manage vendor IT operations teams for OSS/BSS applications thereby ensuring 24/7 support with minimal disruption to business services.
  • Ensure business teams receive complete IT support for the issues they are facing in order to deliver smooth business operations
  • Help customer operations & service operation centers with analysis of orders, installation & billing data.
  • Work as IT escalation point of contact for complaints raised by business teams
  • Monitor deployments carried out by vendor teams & ensure risk-free, successful deployments with no business interruptions
  • Handle crisis situations and decision making for timely recovery of systems.
  • Must have prior experience in setting up governance for platform operations with stringent SLAs and highly dynamic business KPIs.
  • Implement best practices in operations to improve maturity of IT operations
  • Good communication skills, ability to interact with multiple business teams and IT vendor teams is required.
  • Candidates with only people management skills will not be suitable.
  • Candidate is required to have analytical and problem solving skills related to data (logical and technical skills is a plus).
  • Should be able to own & enhance change management process.
  • Hands-on experience with scripting, automation tools will be required
  • Need understanding of Telecom business processes and IT applications in Telecom/DTH domain.

About Company

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
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