GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases