Avionic consulting Solution is a HR consulting company dealing in the area of Permanent Placement, Executive Search, Learning & Development, HR Consulting, RPO, Staffing and Payroll Outsourcing. Headquarter at Ahmedabad, ACS operates with a team of professionals and provides services to IT and Non-IT companies PAN India. Team ACS brings an understanding of business diversity to respond promptly with quality not quantity. Companies with whom we are associated are from different industry segment viz. Information Technology, Engineering, Heavy Engineering, Infrastructure, etc....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases