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Keywords / Skills : "BPO", "ITES", "Callcenter", "Voice process", "International", "Domestic", "Bcom", "CSE", "CSR", "CSA", "Customerservice", "Email", "Chat", "UKprocess""Non Voice", "BPO", "Chat support", "email support", "Voice Process", "Call Center", "Chat Support", "Email Support"

2 - 10 years
Posted: 2019-05-25

Job Description
Job Description:

 Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.

 Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional manner.

 Manage and take ownership of the resolution process for all customer related issue.

 Identify and highlight any concern affecting the brand.

 Generating sales leads if any that develop into new customers.

 Identify and assess customers’ needs to achieve satisfaction.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts and file documents.

 Follow communication procedures, guidelines and policies.

 Work with customer service manager to ensure proper customer service is being delivered.

 Preparing reports like Daily cases count, weekly cases counts, quality checks and proof readings, Tagging’s etc.

 Compile reports on overall customer satisfaction.

 Go the extra mile to engage customers.

Skill Set Required:

 Fluency in English. Excellent written communication and comprehension skills.

 Excellent consulting, writing, editing, presentation and conscripting skills.

 Customer orientation and ability to adapt, comprehend and respond to different types of queries/complaints.

 Proven customer support experience.

 Excellent customer service skills and great enthusiasm for helping customers.

 Able to concentrate on multiple problems at once.

 Excellent time management and prioritization skills.

 Competent in MS office and web browser environments

 Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.

 Positive attitude, detail and customer oriented with good multitasking and organizational proficiency.

 Must be an energetic self-starter with the ability to work both independently and within a team.

Contact : HR Niraj

About Company

As an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the usuaAs an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the ul HR consultancy services of identifying and hiring the right people for our clients and their business, but we’ll also go the extra mile to do so much more. Our HR consultants, apart from having a core strength in designing a customized employee retention strategy, also provide a Recruitment to Retirement service including HR policy making & Implementation, Organizational Structuring, designing an ideal selection process along with a Compensation and Benefit plan, HR Audit, Performance Management System, Payroll Administration, and an Exit Process. While we have formulated different systems for our numerous clients targeted at improving the smooth running of their business, we have recorded successes and derived a great deal of pride at seeing such businesses expand and grow. When it comes to HR consultancy services, Varda HR is the number one choice for a lot of the major commercial ventures and businesses simply because our HR strategies are not only innovative, they are also creative and out of the box, ensuring that your staff is highly motivated to serve your business with the highest level of commitment. Varda HR is the one-stop-shop for all your HR consultancy needs in Mumbai. Let us partner with you today, and together we can take your business to a whole new level!
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