We are hiring freshers for Domestic BPO / International BPO / Customer Care Executive For Voice / Non-Voice Process For Bangalore. Job Profile : The candidate is required to attend to the customer calls and provide them the required information. The candidate should be able to understand the clients complaints and work upon resolving them. The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Skills : Candidate with good customer service skills would be preferred. Selected candidates should be flexible working in shifts. Both freshers as well as experienced candidates can apply Candidate should have good client servicing skills. Educational requirements: High School/Graduates/B Tech/Dropouts. Salary: 8000- Upto 17000 PLUS INCENTIVES UP TO 3000 IN DOMESTIC BPO. 13000-Upto 25000 PLUS INCENTIVES UP TO 4000 FOR INTERNATIONAL BPO. Shifts : Fixed day Shifts - 9 AM to 9 PM Timing Window any 9 Hours. US Shifts (Rotational) UK Shifts (Rotational) Domestic Work Days : Six working Days One Day Off. International BPO : Five Working Days Two Days Split off. Language preference : Hindi/ English Below are the Available Work Location: Bellandur. White Field. Manayata Tech Park. Bommanahalli. Contact Naaz 9606918116
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases